Not resolved

I really did want to write a 5 star review but sadly I've fallen fowl of this company because they now have a new 'shop front' on the internet. It's taken a little while to find the trail but at age 68 I guess I've got the time.

Their website is Elite Phones and Computers and very nice it is too. I filled in their online quote form and within 3hrs I'd been given a follow up call, an up-front price (which is normal) and had my Surface Pro 4 collected by UPS, brilliant service I thought. However ........ they promised that it would be repaired and returned in 48hrs later as I was going on holiday.

You've guessed; no sign of my Surface Pro 4, Email to sales - ignored, message on my repair page (provided by them) - ignored, voicemail left - ignored. I'm now going on holiday and wondering if I'll ever see my Surface Pro again.

Product or Service Mentioned: Elite Phones And Computers Laptop Repair.

Reason of review: Poor customer service.

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