Elite Phones And Computers - Wiping laptop harddrive and updating operating system
Pre sales was great. The price quote of £75 seemed good and ups were there within a day....
After a few days i am told the laptop has been "diagnosed" and the repair will now cost £99... I copied and pasted their quote and asked why the increase. Mr Jack Ruan (if he really is a person) sent me the same line over and over again: updating operating system makes it £99. I said i had already paid a deposit of £25 and eventually got a line saying it would be £95.50... I tried ringing and was told very rudely that i had to email the engineer. Tried again several times, rang again and was told very rudely again that my laptop was ready and all i had to do was pay to get it back. So i paid the £95.50 and received my laptop back within a few days. All well packaged and wrapped up.
I take it out, flip the screen open and find one of the screen brackets broken with a piece missing! I switch the laptop on and NOTHING! I plug it in, switch it on again and get NO OPERATING SYSTEM FOUND! Again and again.
So i ring up and explain. I am told again i have to post on the email link, no one can help me on the phone.
I post on the link and wait 3 DAYS for an automated reply telling me to return the laptop AT MY EXPENSE and that the re-repair will cost me at least £9.90!
WHAT THE *** IS WRONG WITH THESE PEOPLE?
I have tried to get hold of someone to sort the problem but aparently the issue is mine!
Ombudsman? Rogue traders? A lawyer?
Review about: Elite Phones And Computers Repair Service.
I didn't like: Rude, Wiped drive, No one to talk to, No apology, Want me to pay for return of laptop rendered unusable by them.
Review #676997 is a subjective opinion of a user.