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My daughter sent her phone off to get her phone repaired without checking with me - £130!! We paid (what else could I do?) but the phone was lost by UPS.

They did send a replacement - a different model, locked so we can't use it. Communication is all by a message board - they never ever call back. They have offered us (2 months down the line) £30 as a 'gesture of goodwill'. They won't give us the unlock codes - now they want me to return the phone and the £30 - with in 5 days as they can 'no longer keep this case open'.

So i am £130 down, with a phone I will have to pay to be unlocked - if it isn't stolen.

Shocking company - I would have taken the original phone to a local shop - what a hard lesson to learn for a teenager. DO NOT USE THIS COMPANY!

Product or Service Mentioned: Elite Phones And Computers Cell Phone Repair.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: The unlock code for the phone you sent as a replacement..

Company wrote 0 public responses to the review from Oct 25, 2016.
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