Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

My daughter sent her phone off to get her phone repaired without checking with me - £130!! We paid (what else could I do?) but the phone was lost by UPS.

They did send a replacement - a different model, locked so we can't use it. Communication is all by a message board - they never ever call back. They have offered us (2 months down the line) £30 as a 'gesture of goodwill'. They won't give us the unlock codes - now they want me to return the phone and the £30 - with in 5 days as they can 'no longer keep this case open'.

So i am £130 down, with a phone I will have to pay to be unlocked - if it isn't stolen.

Shocking company - I would have taken the original phone to a local shop - what a hard lesson to learn for a teenager. DO NOT USE THIS COMPANY!

Product or Service Mentioned: Elite Phones And Computers Cell Phone Repair.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: The unlock code for the phone you sent as a replacement..

Company wrote 0 public responses to the review from Oct 25, 2016.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like