Elite Phones And Computers Reviews

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They have very mean to me!!!!!! So I

Lot of them.... Like.... Netspend, Brinks, Achieve Card, Western Union Netspend, Western Union, Green Dot, and... So on. So I think I'ts Best to Better Stick With the Rest of Outher Debit Card Companies as Well!!!!! Because others Are Really Nice people.(and I love them very much). Wallmart Money card, Varo Bank, Rushcard, And..... Yes, Meta Bank!!!

User's recommendation: I have Nothing to say Right Now.

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ID
#2569779 Review #2569779 is a subjective opinion of poster.

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New Reviewer

Very good service

I sent my iPhone for screen repair and the entire repair process went smooth without any hassle.
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ID
#1736843 Review #1736843 is a subjective opinion of poster.
Service
Elite Phones And Computers Cell Phone Repair
Pros
  • Website easy to use
  • Customer support
  • Good customer service
Cons
  • Did not respond to emails
Reason of review
Good customer service
New Reviewer

Dont go to these

Had my grandsons repaired last year which should have been 59.99.with addition repairs ended up 113.00 vat included.it has broken down in the warranty 12 period.the have said it is not the original ps4 they repaired as there is no sticker inside it only the outside.and are trying to charge me another 20 pounds.i have only got 1 ps4 im a grandmother who is disabled why would i have more than 1 .i think they are insulting my intellegence
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ID
#1723966 Review #1723966 is a subjective opinion of poster.
Pros
  • Do the job
  • Quick repair
Cons
  • Just a straight up rip off
  • Would have ripped me off further
  • Try to charge more money
Reason of review
Says its a different ps4 .and want to charge me again when it has warranty
Loss
$20
Preferred solution
Let the company propose a solution

Scam!!

Sent Nintendo Switch for card reader repair. On completion of the repairs I would be invoiced £49,99 which would include postage. I was contacted via their online messaging system stating the Nintendo switch needs a new memory board which would cost £150.00. I knew that the only thing wrong was the card reader. I refused to make payment & asked for them to return the Nintendo Switch. Elite phones then asked for £35.00 servicing fee + vat. Otherwise I would not receive the console back. I refused after 2 weeks of messaging them & stating that was not part of their terms & conditions I managed for them to send the console back for £20.00 postage+ vat. The Nintendo Switch as now been repaired by CEX who were absolutely fantastic. The fault was the card reader. Set fee of £81.00 if they cannot repair your console you pay nothing. I have contacted Watch Dog, consumer rights & another organisation about Elite phones & computers. This is their business ripping people off. They’re doing this to hundreds & thousands of people, I only wish I had read the views before I sent the Nintendo switch.
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ID
#1696039 Review #1696039 is a subjective opinion of poster.
Location
Mitcham, England
Service
Elite Phones And Computers Repair

Scammers

Charged for something they didn’t do thieves
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ID
#1682811 Review #1682811 is a subjective opinion of poster.
Reason of review
Problems with payment
New Reviewer

Return/ refund

Card reader needed replacing on my sons Nintendo Switch. Picked up Friday would be returned on Monday. On Monday after Phoning I was told to look at my messages. The message stated main board needed £150.00. I asked for them to return the switch & invoice me the postage. Now their holding on to the console unless I pay £35.00 + 7.00 vat. Service charge nothing of which was stated in their repair quote or terms & conditions. This company is FRAUDULENT.
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1 comment
#1756210

So you think they should diagnose fo free? They put tin in training

ID
#1669521 Review #1669521 is a subjective opinion of poster.
Service
Elite Phones And Computers Repair
Pros
  • Courier pick up
Cons
  • Literally everything else about them was awful
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
New Reviewer

Nintendo Switch card reader repair

I was quoted £49.99 for the card reader to be replaced on my son’s Nintendo switch. Everything else was working fine! Ups picked up the console on Friday & I was told I would have it back on Monday. Monday I contacted Elite Liars to be told it need a new main board £150.00. I asked them to send it back and invoice me the postage. Elite Liars have my sons console & are refusing to send it unless I pay a service charge of £35.00 & £7.00 vat. This was not stated in their terms & conditions neither was this mentioned at the time of repair quote. I now will be getting in touch with Trading Standards & watch dog. These animals should not be running a business. I am so angry.
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ID
#1669510 Review #1669510 is a subjective opinion of poster.
Cons
  • Holding onto item without fixing
  • Console not repaired still charging
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
New Reviewer

Avoid at all costs

Elite Phones And Computers - Avoid at all costs
Elite Phones And Computers - Avoid at all costs
AVOID AT ALL COSTS. These people are liars and scammers. Don't trust them with anything. I sent my PS4 in for what I had assumed was a simple HDMI repair, but they informed me there was also a faulty controller chip on the motherboard, obviously them being the "professionals" I let them go ahead with the work thinking I could trust them. It was over a month before I received back my device, not close to their websites stated 48hours. This was where further issues began. Upon receiving the device, it appeared to have been damaged in transport, with a corner of the PlayStation having broken out of the box due to being poorly packaged. I then received an email after it had been delivered saying that if a package appears damaged from transit do not accept delivery, but by this point it was too late. I then tested the PlayStation and it would not boot up, remaining stuck on the blue flashing light taking multiple boot-ups before finally turning solid white and booting up fully. At least the HDMI worked I thought! Obviously though, something was wrong, so I emailed Elite Phones and Computers to see what had happened. To which I had the response "all our items our well padded and we have never had an issues before" which seemed unfair and generic so I further explain the problems. Bearing in mind they will not reply to messages quickly this process took an age - whatever you do don't try and call them unless you want even worse customer service. Eventually I got a reply saying "we have completed the repair on your device and also tested prior to dispatch. It is highly unlikely that this device is not working but in case we would like to assure you that the repair comes with a 12 months warranty and we are happy to collect again to check/ repair". Here they claimed they had tested it before dispatch, proving the new issue must have occurred in transit. I sent it back packaged in more bubble wrap than I've ever used (just to prove a point) and then proceeded to wait even longer. After much chasing to see what is going on, I get this reply "there was issue with a GPU. We had to reflow it. As this a different type of issue please pay £30 service fee (after a big discount)". I was absolutely disgusted. I tried to argue but they weren't having it. In their eyes the device breaking between them testing it and me testing it was unrelated to the evident damage in transport. So, I caved and paid them the money. As I had read in their T&C's that non-payments result is devices being destroyed and sold for parts. The whole process lasted from their initial quote of £59.99 on 1/4/19 (guess I was the April fool) through to 13/7/19 with a final bill of £129.99. That's a 10-week repair time and a price that's more than double what I expected. I dread to think what will happen if their repairs fail and I need them rectified, but I would rather take it to a proper shop than ever trust these people. Do yourself a favour and use a different company.
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ID
#1562078 Review #1562078 is a subjective opinion of poster.
Service
Elite Phones And Computers Repair
Pros
  • Initial quote was competitive
Cons
  • Literally everything else about them was awful
Reason of review
Damaged or defective
Loss
$130
Preferred solution
Full refund

Poor Service - Unreasonable attitude

I sent my laptop for repair, told would be back to me within 48 hours. It was very slow and likely to be either memory or hard disk. I was asked to pay for the carriage and they would provide quote. They sent courier to collect and had it the next day. It took a further day for them to inform me, but a very curt message that it was hard disk and did I want it repaired and then they would give me a price. The price was £180+VAT - wow, I know I can buy a hard disk for less that £60. But ok, they need to make a profit, so I asked them to go ahead and paid. I got the lap top back on Friday evening - around 5 days later. It booted up and asked for a windows installation password. I did not have one, other than the one I use for restoring, I tried to enter this, but it did not work. I tried to call for support, but no answer - they do not work Saturday and Sunday. It was important for me to get this working, so I tried to install from my USB backup. However, this failed. Trying to reboot, gave no help, windows would not start. I could access C: but not get windows going. Monday came and I called many times, eventually I got an answer and told I would be called back - never happened. Tuesday I call again and finally got to someone who seemed to know anything. He simply said return it and we will have a look. He wanted me to pay, and I objected to this, since I really wanted someone to talk me through a way to get it work rather than just return. However, he insisted and said they would pay if it was faulty. Wednesday, so they call me and say all is fine. The system boots. It doesnt ask for a password. Well nice surprise, but then they had not loaded windows, and they would call me back. around 15' later I called and they said all working and would send me a video of it. Later I got the video and all looks good. So I ask for it to be returned. Here comes the catch, I have to pay for the return - as it was not faulty. Hmmm - why would I spend 3 days working on a laptop with no fault. I said I could have sent them a video to show them it not working, in the same way as they sent one to show working. Back and forth it went - they absolutely refused to return unless I paid the post! There is stands. No compromise, no acknowledgment that they could have been more helpful when it was with me. They will hold onto the laptop!! Even asked to meet me half way on this - no budge. Against there terms and conditions!! No exactly the sort of customer service you would expect in this day and age. Obviously have no interest in repeat customers. AVOID.
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ID
#1415731 Review #1415731 is a subjective opinion of poster.
Location
Eccles, England
Service
Elite Phones And Computers Repair
Cons
  • Slow repair
  • Slow repair poor service stubborn
  • High prices
Reason of review
Poor customer service

Elite phones and computers

I sent them my phone Xperia E4 to be unlocked. I paid for the postage £5. And £20 up front charge was told 24 to 48 hours it will be sorted that was over a month ago. I been told that its hard wired now its been sorted. But I have to wait for a invoice and that's been over a week for a invoice. I paid by credit card so i might get the £20 back I'm going to ring them in the for my to be sent back to me i think they are ***
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ID
#1405362 Review #1405362 is a subjective opinion of poster.
Location
London, England
New Reviewer

DO NOT USE SCAMMERS !!!!!

I have sent my PS4 for repair what a mistake that was . Sent it just to have a diagnosis done which they said the hard drive needed to be change at a cost of £120 which I knew that was the problem I said no to them for the repair it took 12 phone calls to get my PS4 back and then they emailed me to tell me that the mother board was broken and my PS4 was not repairable before sending my PS4 back they have broken it on purpose they have gone from wanting to change my hard drive to the mother board which now I can't even turn my PS4 on . And the PlayStation screw for the hard drive with the PlayStation stamp has gone missing and the hard was left loose in my PlayStation. So now I will have to buy a new PS4 really pissed . And they have charge me £31.99 to send and return it . Very expensive mistake I wish I read the reviews before sending it to them . I will urge anyone not to use this so call company my *** they need to have they store closed and taking to court for compensation to all the people they have scammed.
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ID
#1313805 Review #1313805 is a subjective opinion of poster.
Location
Eccles, England
Service
Sony Ps4 Repair
Reason of review
Damaged or defective
Loss
$250
Preferred solution
Full refund
New Reviewer

Ombudsman could not get a reply

Worst company I have ever dealt with. Returned the phone with the screen hanging off and delivered to the wrong address. Refused to correct the repair because I hadn't contact within 48hrs but I couldn't because it was returned to the wrong address. I got an ombudsman involved and they refused to respond to the ombudsman so the case had to be dropped. DO NOT USE THIS COMPANY THEY ARE SCAM ARTISTS AND NEED TO BE SHUT DOWN !
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ID
#1268962 Review #1268962 is a subjective opinion of poster.
Service
Elite Phones And Computers Cell Phone Repair
Reason of review
Bad quality
New Reviewer

Yet another 'ticked off' customer

I really did want to write a 5 star review but sadly I've fallen fowl of this company because they now have a new 'shop front' on the internet. It's taken a little while to find the trail but at age 68 I guess I've got the time. Their website is Elite Phones and Computers and very nice it is too. I filled in their online quote form and within 3hrs I'd been given a follow up call, an up-front price (which is normal) and had my Surface Pro 4 collected by UPS, brilliant service I thought. However ........ they promised that it would be repaired and returned in 48hrs later as I was going on holiday. You've guessed; no sign of my Surface Pro 4, Email to sales - ignored, message on my repair page (provided by them) - ignored, voicemail left - ignored. I'm now going on holiday and wondering if I'll ever see my Surface Pro again.
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ID
#1218112 Review #1218112 is a subjective opinion of poster.
Service
Elite Phones And Computers Laptop Repair
Reason of review
Poor customer service
New Reviewer

Elite Phones and Computers Ltd scam company **--** do not use**--**

After sending the phone for to have the battery changed they said that the mother board was damaged. More money was exchanged. the Phone was delivered late and we were instructed to open the phone in front of the delivery driver to make sure the phone was undamaged. We opened a box that was in pristine condition to find a chipped phone screen but no chip in the box. When we phoned the company they were very unhelpful and suggesting to us that they send the phone back so they an open a claim against the courier. We are positive that this it how the company work send out a damaged phone and claim of the insurance company. Both trading standards and the courier have been informed that we believe this company is making fraudulent claims. Please don't use this company remember if it is 2 cheap to be true is probably a con.
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1 comment
#1505874

Oh my....I wish I had read this sooner!My phone is currently still at theirs (nearly 4 weeks now) , starting just the same as your story!My battery was faulty, or I had charging issues and the woman on the phone told me the repair would be max 50, or less.I sent the phone on my own costs and I didn't hear anything for while. When I checked in with them they said they had emailed me.

No email.When I checked in again, they said I should respond in their online messagebox system which I didn't have any login details for + they asked me for the password to unlock the phone.They send me login details for their website, they didn't work.After checking in with them again (of course every step was taking its time) I get the explanation that they had entered my email address incorrectly. Once I could finally log in, "communication " starts.They also told me that I needed a new motherboard and that the cost would be £120,-I explained that I can't afford that and that the lady on the phone had said it would be 50,- max.I get offered a discount, resulting in a £100,- quote. I'm trying to explain that this is still too much for me (I paid 140,- for the phone when I bought it) and asked them if they could explain what was wrong with the motherboard.Didn't get an answer to that, just that the new motherboard would be 80,- to buy for them.I ask specific questions about the new motherboard and software, they avoid my questions and I have to ask again , feeling extremely frustrated with the time that passes by everytime.

I get a very vague answer in the end, no specifics.When I finally *consider* going ahead, I ask for the full quote. I get told it will be 80 + VAT, and that I have to keep in mind I still "owe" them for the transport for the phone.I finally lose my patience as I had paid for the transport myself and just the way some of the answers were formulated were rather unprofessional ways to talk to a customer.I lost interest in repairing the phone and have asked them to send the phone back unrepaired but I haven't heard back since.I'll try to call them on Monday but I'm a bit anxious to do so.WISH I had seen this before!!!Thanks for sharing

ID
#1147358 Review #1147358 is a subjective opinion of poster.
Service
Elite Phones And Computers Cell Phone Repair
Cons
  • Being conned
Reason of review
Bad quality
Preferred solution
Full refund
New Reviewer
0 stars! Absolute cowboys and con men! They don’t care about your property - all they care about is making money! They kept hold of my MacBook for over double the time period agreed and would’ve kept it for a lot longer had I not driven to the shop to get it (although...
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ID
#1124617 Review #1124617 is a subjective opinion of poster.

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