Leeds, Leeds
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Not resolved

Paid £150 through my contents insurance for repair.Screen fell out after they repaired it.

Related: Elite Phones And Computers - Another bad experience

Sent it back, they lost it in the post room for weeks, then said I had forced the screen back out, which everyone always does... rips the repair of the newly repaired phone straight back out. Now been without a phone for 3 months trying to chase this up, they offered to repair it again for £100 this time, which I wouldnt consider as I've already paid for this service which failed the first time around. No refund.

I've contacted trading standards.In the future I would avoid these like the plague.

Review #939307 is a subjective opinion of a user.

1.3
Website
Discounts and Special Offers
Advertised vs Delivered
Customer service
Warranty
Usability
Ease of Use
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality
Value for money
Price Affordability
Delivery Service
Staff
Style and Design
Reason of Review / Monetary Loss Damaged or defective / $157
Preferred solution Full refund

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