Milbertshofen, Bayern
0 comments

Quotation and booking process was nice and inspiring but wow how that changed when I called for a progress update due to not hearing anything after 2 days of that expected completion date.After asking when I could expect my phone back (screen and digitizer replacement) I was told "don't ask silly questions......

How am I supposed to know that, I am not engineer". Jack (if that is even his real name) was rude and even threatened to come and find me. I was left feeling so angry that I did then, wrongly, relaliate with aggresive tone but nothing that wasn't deserved. I was over charged as they did not deduct the initial deposit from the final bill bt their automated system did not show cost and the invoice was blank.

WHen I eventually got the phoneback it was covered in grease that was very difficult to remove and it was delivered back to me in a chinese takaway plastic pot!!!!!! I asked to speak to a manager....he never wanted to speak to me and one employee told me that he did not feel he needed to bother with me.

STAY CLEAR!!!!Worst customer service experience of my life!!!!

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