My dad sent my laptop off to Elite for repair after it unexpectedly cut off and wouldn't turn back on again. He mistakenly did not check the reviews out properly like he usually does.
They had my laptop for a month and did nothing to repair it in that time.
I then decided to check the reviews and immediately realised that we'd made a mistake and decided to ask for it back. When we requested my laptop back we were then told we would have to pay an additional charge to get it back even though we had already paid them for a courier there and back.
Product or Service Mentioned: Elite Phones And Computers Laptop Repair.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $48.
Preferred solution: Full refund.
I didn't like: No apology, Extra charges, Scam.