Elite Phones And Computers Laptop Repair Reviews

1.5
(8 reviews)
Price Affordability
Value for money
Product or Service Quality
Horrible experience. Sent my laptop to repair a broken screen, which they did repair however during fixing or delivery other issue appeared and now there is a line going all the way through my screen and none of the masters can fix it because they installed some screws to my screen so now it's impossible to remove it. Also my laptop itself is working horribly, I can't even properly go to google chrome and I paid them 140 pounds for it. Makes me...
Read more
drsouthall

drsouthall Join EPAC Victims Support at https://www.facebook.com/groups/EPAC.Victims.Support/ a group co-ordinating resistance against Elite Phones And Computers Ltd - get advice and sup...

We send out laptops to a few reputable companies for repair and though we would give this one an opportunity. VERY BAD MISTAKE! The laptop was sent to them for a screen replacement They are shockingly amateurish and it is obvious to us that they underestimated the quoted price and would have lost money on the repair… they decided just to say that the laptop was beyond economical repair – needless to say it was not! The laptop was a high end...
Read more
I didn't like
  • Not fixing problem sent in for
  • Charged more than they quoted
  • Lies and extremely bad service
#820413
When I was working on my laptop, it suddenly restarted and was showing some code error. It was continuously showing the same error after restarting. I have unplugged all the connections and searched in online to solve it but it was waste of time. The very next day, I and my friend visited this place and explained them about my laptop issue. They asked me to bring it to the store by informing the pay and I was okay with it. They did an amazing...
Read more
Issue with trust I ordered a laptop collection. their staff told me it will be picked up at 2pm, waited until 3.20pm, no one came, no news. Called them, told to wait until 4 pm. I decided to cancel as I am dissapointed with their service. Next day, I was charged a non-refundable 17.5 quid for a booking fee. Told them I'd sue them, management doesn't care, they hang up the phone and threatening a countersue for wasting their time. Finally, I...
Read more
My laptop had a crack in the corner of the screen in to which the colour had started to "bleed" but laptop was fully functional and no other isssues. Sent it to Elite phones and computers and they doubled the cost on me, repaired it despite me asking them not to because they doubled the cost and then held my laptopo to ransom until I paid and sent it back destroyed! This group details the scams they are committing!...
Read more
1.0
I didn't like
  • Broke my laptop
  • Charging for extras
  • Causing damage by carrying out unauthorised work
********These muppets should be closed down******** Fleeced me for money to do what? - Nothing! They told me my Laptop was broken beyond economical repair....I could have told them it was broken to start with but I paid for a proper diagnosis and an estimate for repair. All I got was 'the Laptop wont take power in' or ' the Laptop is not responding' - f**king useless information. In fact I have serious doubts whether they even tried to diagnose...
Read more
my macbook needed a USB, they said they could fix it. 20 phone calls 30 emails, and lots of lost time. finally they said they couldn't repair. so i asked for it back (no fix no fee... right?!... wrong!) They told me to pay £200 or I wouldn't get it back. So I had to. It came back, dented, scratched and not put together properly. Please learn from my mistake, and stay away from these cowboys!
Read more
1.0
I didn't like
  • Unproffessional
  • Refusing to return my tablet
  • Do not respond to emails
#778077
I sent my Laptop of to be repaired. I was quoted £89.99 for this less a deposit I paid. They missed getting a driver out on the day so had to arrange another day. I said this would be fine but I was going away on holiday for a couple of weeks. The lady I spoke to said that's fine, as I would not be there they would hang on to it till I came back. I was out of the country and did not check emails etc. I came home and they had gone ahead and...
Read more
1.0
I didn't like
  • Lies and extremely bad service
  • Terribly written response
  • Bad service
#695487