Product: Elite Phones And Computers Customer Care Clear all filters (11 of 11 reviews match)
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Elite Phones And Computers - Awful

I cancelled my repair order and they refused to refund the diagnostic fee. Awful grammar and hugely unprofessional in correspondence. I asked to raise a complaint and I've had no confirmation or response in respect of this. I will be taking this case to trading standards and the ombudsman.
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Elite Phones And Computers Customer Care
#1067729
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I have just this minute read these comments, too late!I sent my Samsung Ativ Tab on the 12th January which they received 13th January 2017, supposed 48 hour turn around which is I admit a tight schedule and a hard promise to keep. However, ALL requests for update i...
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Elite Phones And Computers Customer Care
#996401
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Elite Phones And Computers Customer Care Review

Avoid this company at all costs hands down the worst company I have ever used! They Mis quote you fail to mention they add vat on top of the price don't respond to texts or emails and when I finally got through to them they are charging extra for me to get my phone back despite the fact they misquoted me truely awful company
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Style and Design
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Elite Phones And Computers Customer Care
#933182
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Elite Phones And Computers Customer Care Review

Horrendously shocking. Literally the only way to describe it. The only communication you get, is the initial phone call asking for you details about the repair and card number for the deposit. They take the money and you do not hear a thing. So glad I didn't send them my laptop. Seriously avoid at all costs.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
Product
Elite Phones And Computers Customer Care
#924330
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They are the worst consumer company i have ever dealt with took them 2 months to get back to me about a problem with my laptop.Every time i spoke to them they were rude and unhelpful. To the point that i asked to raise a complaint about the service and they became...
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1.0
Product
Elite Phones And Computers Customer Care
I didn't like
  • Attempting to charge for extras
  • Criminals
#916672
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Firstly, Spoke to Andrew, a very customer orientated and consummated professional.Booked in laptop for hard drive repair.....then spoke to Max, who was diametrically opposed to his employment and customers. Whilst talking through you, adding the occasional scarcasm...
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Product
Elite Phones And Computers Customer Care
I didn't like
  • Unproffessional
#913673
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Charging for unnecessary extras when they have the phone - poor very poor customer service. Very poor follow up and they leave you with no choice but to add in the extra after promising to return the phone to you after 2 days. Incredible how bad their care is and how...
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drsouthall
drsouthall

Join EPAC Victims Support at https://www.facebook.com/groups/EPAC.Victims.Support/ a group co-ordinating resistance against Elite Phones And Computers Ltd - get advice and sup...

Poole, Poole
Product
Elite Phones And Computers Customer Care
#898616
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booked a tablet repair and they immediately charged my credit card with £24.50, rang back less than 2 hours later to cancel, as my son had taken the tablet to someone local to repair, we live in Plymouth. Refused to refund money and never bothered to cancel UPS...
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drsouthall
drsouthall

Join EPAC Victims Support at https://www.facebook.com/groups/EPAC.Victims.Support/ a group co-ordinating resistance against Elite Phones And Computers Ltd - get advice and sup...

1.4
Product
Elite Phones And Computers Customer Care
I didn't like
  • Ripped me off financially
  • No refund
#897863
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Donot give your phone or laptop to this company , they are just fake , very rude customer service and they will say huge amount for repair after they recieve our laptop or phone and ask customer to pay , if we didn't pay they won't give your phone or laptop back ....
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drsouthall
drsouthall

Join EPAC Victims Support at https://www.facebook.com/groups/EPAC.Victims.Support/ a group co-ordinating resistance against Elite Phones And Computers Ltd - get advice and sup...

1.0
Product
Elite Phones And Computers Customer Care
#893686
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This organizations have now had my device for five weeks, fobbing me off with one excuse after another.I'm now at the point of wondering if I have been scammed and they have actually stolen the device. Customer services is non-existent. I have demanded my device...
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drsouthall
drsouthall

Join EPAC Victims Support at https://www.facebook.com/groups/EPAC.Victims.Support/ a group co-ordinating resistance against Elite Phones And Computers Ltd - get advice and sup...

1.0
Widnes, England
Product
Elite Phones And Computers Customer Care
I liked
  • Courier pick up
I didn't like
  • Poor customer service
#889198
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