Customer service

was searchinfor phone repairs on google ,left detail of problem on a couple of sites who would get back to me with quote ,day later recieved a call from a jason with a quote of £99.95,which seamed reasonable,they sent UPS to pick up my sonyz3 for repair ,didnt hear anything for a while so rung up elite phones,,to see what was happening ,they recon they had emailed me,but i never recieved one .,they said something needed soldering inside at an extra £38,00 did i want to go ahead,so i said of course i need it .the same day they posted it back to me ,i recieved it next day,and breathed a sigh of relief finally,so i opened up the parcel ,and the first thing i noticed is the phone wasnt the same colour as it was black edge insted of copper ,but i thought weĺl as long as it works,so i plugged in my magnetic charger and when complete pulled it off the phone and the magnetic charge point on the phone came away with it,i was gob smacked ,so pushed it back in ,and went to work with my dodgy phone when i returned home from work ,i plugged it in to charge again using the normal charger ,and noticed a fracture in the screen ,and then discovered the screen was totaly loose ,so rung elite again explainedwhat was wrong ,,he said send it back its covered bythe warrenty but iĺl have to pay for a new screen ,oh and no UPS this time i had to send and pay for it ,,well they emailed me to confirm they had got it and it was going to cost same again,,after much debate best they could offer was 10% discount ,i told em to send it back as is forget it ,but the wont send it unless i log on to there site and ask for it ,but be warned ,,,!,wont work from mobile or tablet.THEY NEED SHUTTING DOWN,,,Be aware

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