Elite Phones And Computers Cell Phone Repair Reviews

1.3
(45 reviews)
Product or Service Quality
Price Affordability
Value for money
sent my phone to replace a cracked LCD screen. Contacted them and explained the work and agreed a price - this is a contract. sent them the phone and as soon as they had it in their possession they tried to increase the price. first warning signs. I disagreed and asked for my phone to be returned (as per Consumer Rights Act 2015 where you get 14 days cooling off period). I asked for my phone with the first 2 days of them receiving it and trying...
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drsouthall

drsouthall Join EPAC Victims Support at https://www.facebook.com/groups/EPAC.Victims.Support/ a group co-ordinating resistance against Elite Phones And Computers Ltd - get advice and sup...

1.0
I liked
  • Not to use them
I didn't like
  • Dont care about your consumer rights
#895662
Sent the phone off for the prompt repair as was promised. 3 weeks later still no phone, can't get through to anyone with ability to help. Emails are not replied to and answer phone messages ignored. After reading reviews now wished I had never sent phone and if they do return it i will not trust the work. They have really wasted my time and money. Dont trust the Blurb about leading repairs of phones and computers. Not sure if these guys are...
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drsouthall

drsouthall Join EPAC Victims Support at https://www.facebook.com/groups/EPAC.Victims.Support/ a group co-ordinating resistance against Elite Phones And Computers Ltd - get advice and sup...

I didn't like
  • Cant get hold of them
#890742
My phone was returned to the company after the original repair (which had its own problems) on the screen became faulty. I sent it back under the repair warranty and was told that the phone also had a faulty microphone as it had been dropped in water - totally untrue. I agreed to pay a further £30 for a new microphone as I felt I had no choice and 12 weeks later I have finally got my phone back. I have no idea whether a new microphone has...
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drsouthall

drsouthall Join EPAC Victims Support at https://www.facebook.com/groups/EPAC.Victims.Support/ a group co-ordinating resistance against Elite Phones And Computers Ltd - get advice and sup...

I sent my LG G2 to them to get fixed as the screen had cracked. They not only charged me £40 more than first stated, but they took WEEKS to return it and when they did, I may as well have done the repair myself. The new screen was glued on by what looked like a monkey and the screen was scratched. The box it arrived in too was just...... a thin plastic tub that was cracked and in a thin bubble envelopes. It looked like they had packed it, had a...
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drsouthall

drsouthall Join EPAC Victims Support at https://www.facebook.com/groups/EPAC.Victims.Support/ a group co-ordinating resistance against Elite Phones And Computers Ltd - get advice and sup...

My screen was cracked, sent for repair, looked ok when first got phone back then after around a week the screen would just go black and I would have to press the screen hard to get to switch on, I had bought a case for my phone as didn't want the screen to crack again. My partner was took phone out of case and it was then we realised the to of the screen was not securely fixed. I emailed the company to inform them and said I would send phone...
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drsouthall

drsouthall Join EPAC Victims Support at https://www.facebook.com/groups/EPAC.Victims.Support/ a group co-ordinating resistance against Elite Phones And Computers Ltd - get advice and sup...

Elite Phones And Computers - DO NOT USE THIS COMPANY
Elite Phones And Computers - DO NOT USE THIS COMPANY
I had a quote for £17.50. Rang to book in and I had to pay a deposit that I was told would be taken off the repair bill. I received no communication in this time, until i figured our how to communicate with them through their god awful message board. Then they said my phone was beyond economical repair (it was only the speaker squeaking) Then held my phone to ransom for an additional £23 I have requested a complaints procedure but they...
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drsouthall

drsouthall Join EPAC Victims Support at https://www.facebook.com/groups/EPAC.Victims.Support/ a group co-ordinating resistance against Elite Phones And Computers Ltd - get advice and sup...

After paying to have my non fixed mobile returned to me it turned up without it's battery. Customer services dispatched one quickly to be fair but used royal mail who stopped the parcel and destroyed it as they dont allow batteries...after numerous messages I getging nowhere with this company...they collect via courier when the customer is paying..they should use a courier to deliver when the mistake is theirs. Such a cr* ppy service!
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drsouthall

drsouthall Join EPAC Victims Support at https://www.facebook.com/groups/EPAC.Victims.Support/ a group co-ordinating resistance against Elite Phones And Computers Ltd - get advice and sup...

Believed i was paying £17.50 for diagnosis and repair of mobile only to be told it couldn't be fixed(no specific diagnosis given) and my device held to ransom for another £9.99 plus VAT for technicians time incurred!!!!I'm sure it's all in the small print but this cowboy company are a joke AVOID AVOID AVOID..I am paying the price for not reading reviews first. They are swift to send courier to get your device but not so quick to help out after...
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drsouthall

drsouthall Join EPAC Victims Support at https://www.facebook.com/groups/EPAC.Victims.Support/ a group co-ordinating resistance against Elite Phones And Computers Ltd - get advice and sup...

I sent my phone for repair to the usb unit they asked for £17.50 deposit which I paid they deducted it twice sent screen shot they agreed to refund that, they repaired phone then was charged vat which they never mentioned phone was delivered back , but the microphone broken,told to send it back, which I did by recorded delivery , phone sent back, with my covering letter ,saying don't trust this company written on the back,phone Elite told they...
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Anonymous

Anonymous I agree, they ripped me off as wel .

Elite Phones And Computers Cell Phone Repair Review

#661407
1.0
DO NOT USE. Returned my phone in a takeaway tub screen cracked with in 2 min from just using it plus hidden Vat. Jokers
Comment
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There is a consistent pattern of how this company works in all the negative feedback across the internet. A booking made for a "24/48hr urgent simple screen replacement for £47.50 including VAT for Saturday return" is currently at 288 hours with an attempt to charge £74.50 and subsequent revelation that "we don't deliver on a Saturday". With the consistency of repeated consumer experiences in reviews, over 600 reports to trading standards,...
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1.0
I liked
  • Service and price described
I didn't like
  • Service and price received
#863260