Manufacturer: Elite Phones And Computers Category: Repair Clear all filters (83 of 83 reviews match)
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00 to fix a crack in the screen of my Samsung, no extra costs mentioned on the phone. Once they received my phone they emailed me saying it would be £129.00, plus it would be a black phone front (my phone is gold). At this point I looked online at the million bad reviews and realized I was being had. I told them I did not want to go ahead with the repair, and asked if I could come and collect it from their depo in Eccles to avoid further charges.
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1.0
I didn't like
  • Misleading about cost awful customer service
#975962
Not many things wind me up this much but I am livid.Had all the usual stuff you read on the other reviews below so I won't bore you with details but yes, I had to pay upfront for collection/delivery then told to send it myself at my own cost. Original cost of repair was £57 then that jumped to £280. I told them no and return my phone. 2 weeks from sending my phone to these crocks it arrived back this morning......guess what, its scratched to...
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I was about to leave the city for my office work and was shocked to see that my HTC One phone was not charging up even if I kept it for charging from last one and half hour. I had no time to search and try out different phone repair shops as I was very short of time. I just called up in few repair shops and this Elite Phones and Computers offered me a reasonable rate and guaranteed to fix the charging problem as soon as possible. I just landed...
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5.0
I liked
  • Quick service
  • Customer support
  • Value for money
#965455

Elite Phones And Computers Cell Phone Repair Review

#929246
1.0
Worst service ever. Please do not send your damaged phone to them. Sent my ohone in for service and they took over a month solve it. However they did not solve the issue but added in few mkre issues. Not worth even a singke penny. Worst of the worst. Please do not contact them.
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Elite Phones And Computers Cell Phone Repair Review

#923172
The worse company I ever dealt with. Charge more them value informed in first place. Damaged the phone now it's out of use. Had to buy a new phone. No answer to my complaints. The invoice amount it's not the total value I have paid. It's been a night mair since I send the mobile to repair. This company should be closed.
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Elite Phones And Computers Cell Phone Repair Review

#910411
1.0
Tried to add money on my phone repair bill, then within a month of the screen been repaired cracked again and they wont repair as said it isnt in warrenty. Obviosly a faulty repair. Terrible customer service do not use!!!!
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Elite Phones And Computers Cell Phone Repair Review

#906204
1.0
Sent my phone in for a new screen. Got it back with entire left side not secured. Not prepared to send it back as i dont trust them. Avoid this lot at all costs !
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I finally received my phone back after 7 weeks!! All it needed was a screen repair. Customer service was dreadful with messages being ignored and not acted on. Eventually when they felt like replying they were just seriously rude. At one point I was told to give them a break when complaining! I obviously was not happy to pay full price but would they offer a partial discount?! Not a chance. Not one consideration for the inconvenience they...
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My Samsung Xperia E Tab got a screen crack and the touchpad was not functioning properly. Elite Phones and Computers Centre did a fabulous job of fixing the screen in just 40 minutes. They have a huge inventory of different accessories for almost all brands and models. Accessories of Tab are difficult to find, but it was available in this store. Guys you can get trendy accessories for any of your phone or tab or laptop model. My Tab still...
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I liked
  • Quality repair
  • Quick samsung tab repair
#953562
I got my mobile phone fixed at Elite Phones and Computers, Manchester. I was not getting messages in my new phone. Previously, I was using iPhone and now changed it, but kept the same number. The customer service was confusing me on how to get those messages. I just went to the Elite Phones and Computers Centre and they explained me everything in detail on, how to de-register my number from iMessage service and other things to start getting by...
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I sent my Samsung off to them to fix a screen they could not even replace the original colour of screen . On arriving back to me another colour of which I agreed because I committed to getting it fixed at a price of £340 be warned when they quote you they do not mention VAT on top of the price they origianal quote you on phone this surprise arrives with the final invoice of which you have to ask for deposit to be removed they won do that unless...
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1.0
I didn't like
  • Not fixing
  • Poor quality replace pieces
#946678
This company is total ***.I reckon the only good reviews they have they have written themselves. The I pad I sent for repair after ringing up solidly for 10 days and was repeatedly lied to I eventually made 150 mile trip to their premises. It turned out that the I pad had after 14 days not been touched and was still sitting on the workbench. Apparently the person who repairs the I pads was away on holiday and there was no one else to carry out...
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1.0
I liked
  • Website easy to use
I didn't like
  • Ignored request to return phone
  • Lies about their technical capabilities
  • Do not respond to emails
#944598
My daughter sent her phone off to get her phone repaired without checking with me - £130!!We paid (what else could I do?) but the phone was lost by UPS. They did send a replacement - a different model, locked so we can't use it. Communication is all by a message board - they never ever call back. They have offered us (2 months down the line) £30 as a 'gesture of goodwill'. They won't give us the unlock codes - now they want me to return the...
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I sent my phone off not entirely with out hitch.What was promised to be a rapid repair, became very drawn out.Any means of communication were very tricky. Phone conversations were near impossible to speak to a somebody that new of my job no. Time scales I was then given were broken. Their preferred means of communication are a message board which they did not not always reply too. Three weeks later the phone is returned, the broken screen is...
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1.0
I liked
  • Initial contact and web site contact page
I didn't like
  • Rude managment staff
  • Fact they broke my phone and did not repair it
#940345