Elite Phones And Computers Cell Phone Repair Reviews

1.3
(45 reviews)
Product or Service Quality
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I finally received my phone back after 7 weeks!! All it needed was a screen repair. Customer service was dreadful with messages being ignored and not acted on. Eventually when they felt like replying they were just seriously rude. At one point I was told to give them a break when complaining! I obviously was not happy to pay full price but would they offer a partial discount?! Not a chance. Not one consideration for the inconvenience they...
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My Samsung Xperia E Tab got a screen crack and the touchpad was not functioning properly. Elite Phones and Computers Centre did a fabulous job of fixing the screen in just 40 minutes. They have a huge inventory of different accessories for almost all brands and models. Accessories of Tab are difficult to find, but it was available in this store. Guys you can get trendy accessories for any of your phone or tab or laptop model. My Tab still...
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I liked
  • Quality repair
  • Customer service
  • Quick samsung tab repair
#953562
I got my mobile phone fixed at Elite Phones and Computers, Manchester. I was not getting messages in my new phone. Previously, I was using iPhone and now changed it, but kept the same number. The customer service was confusing me on how to get those messages. I just went to the Elite Phones and Computers Centre and they explained me everything in detail on, how to de-register my number from iMessage service and other things to start getting by...
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I sent my Samsung off to them to fix a screen they could not even replace the original colour of screen . On arriving back to me another colour of which I agreed because I committed to getting it fixed at a price of £340 be warned when they quote you they do not mention VAT on top of the price they origianal quote you on phone this surprise arrives with the final invoice of which you have to ask for deposit to be removed they won do that unless...
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1.0
I didn't like
  • Not fixing
  • Poor quality replace pieces
  • Did not fix
#946678
This company is total ***.I reckon the only good reviews they have they have written themselves. The I pad I sent for repair after ringing up solidly for 10 days and was repeatedly lied to I eventually made 150 mile trip to their premises. It turned out that the I pad had after 14 days not been touched and was still sitting on the workbench. Apparently the person who repairs the I pads was away on holiday and there was no one else to carry out...
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1.0
I liked
  • Website easy to use
I didn't like
  • Bad service
  • Do not respond to emails
  • Lies about their technical capabilities
#944598
My daughter sent her phone off to get her phone repaired without checking with me - £130!!We paid (what else could I do?) but the phone was lost by UPS. They did send a replacement - a different model, locked so we can't use it. Communication is all by a message board - they never ever call back. They have offered us (2 months down the line) £30 as a 'gesture of goodwill'. They won't give us the unlock codes - now they want me to return the...
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I sent my phone off not entirely with out hitch.What was promised to be a rapid repair, became very drawn out.Any means of communication were very tricky. Phone conversations were near impossible to speak to a somebody that new of my job no. Time scales I was then given were broken. Their preferred means of communication are a message board which they did not not always reply too. Three weeks later the phone is returned, the broken screen is...
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1.0
I liked
  • Initial contact and web site contact page
I didn't like
  • Rude managment staff
  • Fact they broke my phone and did not repair it
  • Complete scam
#940345
Elite Phones And Computers - Repaired screen fell out. They accused me of tampering with it!?
Screen fell out after they repaired it. Sent it back, they lost it in the post room for weeks, then said I had forced the screen back out, which everyone always does... rips the repair of the newly repaired phone straight back out. Now been without a phone for 3 months trying to chase this up, they offered to repair it again for £100 this time, which I wouldnt consider as I've already paid for this service which failed the first time around. No...
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I gave them the phone from the disadvantage of losing the signal.they charged me 110 pounds. And nothing has been fixed! scandal!! I ask for your help. How can I enforce their rights and recover money ?!I sent it by courier ups, arrived on Saturday morning at 10 o 11 got an email that is to be repaired. They said immediately that the motherboard. I wrote about it ... ok fixet this. 12 already was repaired (apparently) 12 30 paid 14 sent. They...
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Elite Phones And Computers Cell Phone Repair Review

#929246
1.0
Worst service ever. Please do not send your damaged phone to them. Sent my ohone in for service and they took over a month solve it. However they did not solve the issue but added in few mkre issues. Not worth even a singke penny. Worst of the worst. Please do not contact them.
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Elite Phones And Computers Cell Phone Repair Review

#923172
The worse company I ever dealt with. Charge more them value informed in first place. Damaged the phone now it's out of use. Had to buy a new phone. No answer to my complaints. The invoice amount it's not the total value I have paid. It's been a night mair since I send the mobile to repair. This company should be closed.
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Elite Phones And Computers Cell Phone Repair Review

#910411
1.0
Tried to add money on my phone repair bill, then within a month of the screen been repaired cracked again and they wont repair as said it isnt in warrenty. Obviosly a faulty repair. Terrible customer service do not use!!!!
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Elite Phones And Computers Cell Phone Repair Review

#906204
1.0
Sent my phone in for a new screen. Got it back with entire left side not secured. Not prepared to send it back as i dont trust them. Avoid this lot at all costs !
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I paid for a service of my mobile phone screen to be fixed, initially quoted £120 and after my phone was kept by the company for 3 weeks I was charged a further £35 for a motherboard problem. The phone was apparently collected by UPS ready to be delivered back to myself after a month. The phone magically got lost in transit and UPS have granted a claim to Elite for £450 for the loss. In the meantime I was struggling without a phone and needed to...
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