Colin Knibbs sent my samsung s6 for cracked screen repair they quoted me £69 plus 72 hours to repair they sent me an email saying that they have replaced the screen but the touch screen was not working and it would be an extra charge to replace £39; I told them that i was surprised about that as I was using my phone and it was working ok just that the screen had a small crack in it. 7 days later I am still waiting for my phone so I contact them by email asking about the progress on my phone and told by Jason that my phone had been repaired and had been dispatched to me and I would receive my phone on Friday. Only to get another email 8 hours later that my phone had failed and had to go back to the engineer for more repairs the cost has already gone from £68 to £139 which I have paid feel so angry I think this company are a load of *** merchants and advise anyone not to use them I will never use them again
Product or Service Mentioned: Elite Phones And Computers Cell Phone Repair.
Reason of review: Order processing issue.
Monetary Loss: $1200.
Preferred solution: Full refund.