Elite Phones And ComputersComplaints and Reviews

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1.7 Based on 203 reviews
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  • Customers like
    • Good customer service 25
    • Satisfied 22
    • Phone is fixed 18
  • Customers don't like
    • Terrible customer service 23
    • Attempting to charge for extras 15
    • Rude 11

Not many things wind me up this much but I am livid. Had all the usual stuff you read on the other reviews below so I won't bore you with details but yes, I had to pay upfront for collection/delivery then told to send it myself at my own cost. Original cost of repair was £57 then that jumped to £280. I told them no and return my phone. 2 weeks from sending my phone to these crocks it arrived back this morning......guess what, its scratched to... Read more

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Elite Phones And Computers - IF YOU WANT SERVICE AND TOP RESULTS, GO ELSEWHERE!
1 of 4

I requested a quote, which they gave but were really pushy over the phone. I sent off my PS4 to have the fan fixed. Hardly heard a thing from them regarding the progress of the repair until I had to make contact. When I got my PS4 back the fan was still loud as a jet engine and the outer casing was scratched to death. What did they do just to remove the outer case? I am not impressed with this firm. I advise anyone to avoid this company and find... Read more

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Elite Phones and Computers is the best Samsung Galaxy phone repair service provider, I have ever encountered. The staff, technicians and the repair service done is fast and good as well. I took a Samsung Galaxy S5 screen replacement service from here and they did it in very less time i.e. in less than 3 hours. They saved my day! They charged me reasonable also. I was super happy and impressed also with their service. I would like to say Thank... Read more

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Three weeks back, my Microsoft Xbox 360 showed the dreaded Red ring of Death lights. And I was tensed from whom to take up the Xbox repair service. But luckily one on my friend suggested EPAC. I called them and decided to take the Xbox 360 repair service. They did kept me updated on all repair process and they charged me £140.50 which was inclusive of postal charges also. I got it back on the specified date. It is working fantastic now. The EPAC... Read more

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Elite Phones And Computers - This company seems to be committing fraud on a grand scale
1 of 2

On 14th November 2016 Elite Phones and Computers collected my Samsung Galaxy note 8 64g tablet by UPS. I was assured that they would be able to replace the motherboard and battery using genuine new Samsung parts. I paid the full amount of £164.90 by Mastercard on 21st November. On the 29th November I received a parcel containing a different device. Mine is easily identified because it was a special order BLACK (with brown trim) model (not... Read more

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Elite Phones And Computers - This company seems to be committing fraud on a grand scale.
1 of 2

On 14th November 2016 Elite Phones and Computers collected my Samsung Galaxy note 8 64g tablet by UPS. I was assured that they would be able to replace the motherboard and battery using genuine new Samsung parts. I paid the full amount of £164.90 by Mastercard on 21st November. On the 29th November I received a parcel containing a different device. Mine is easily identified because it was a special order BLACK (with brown trim) model (not... Read more

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They repair one thing, but damage another - avoid this company at any cost even though they are offering you a slightly lower price compared to other service providers. They always try to charge you an extra money as you will get back your device and surprisingly you will find out that there is another issue with it. You will have to send your device at your own expence and to include prepaid post back to you. They will charge you an examination... Read more

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Very quick and genuine repair service provider for BlackBerry Pearl mobile phone. It took a screen replacement service through a Postal service. They repaired well and took, 6 days to reach me back. My phone is working right, touch screen is also responding well. I am quite satisfied with the service. They charged me £115.50 for repair and shipping and it was reasonable as compared to other service providers in my town, for the same service. The... Read more

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Their pickup service is terrible, it took them 3 tries to pick up my laptop as I am sure the pickup order was never given properly. They then took a month to repair my laptop. They overcharged me from an initial quote of £50 and I ended up paying £250 for basically a hard drive formatting job due to the initial start up sequence not working. In addition, they forgot to send the laptop charger back and forced me to pay an additional £9.99 to... Read more

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Elite Phones And Computers - Awful service, moth-long delays, attempts to charge extra
1 of 2

I have just resolved a month-long battle to get my (partially) repaired phone returned. • I accepted Elite’s quote for repair on 03/11 and on 04/11 delivered it to the local UPS agent personally as I did not want to be without my phone for too long • Elite took delivery on Monday 07/11 & confirmed “cracked screen - still works fine” so I expected to hear back in a couple of days • I didn’t get an update from Elite until I prompted in a friendly... Read more

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