Elite Phones and ComputersComplaints and Reviews

Submit ›
1.6 Based on 164 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Good customer service 25
    • Satisfied 22
    • Phone is fixed 18
  • Customers don't like
    • Terrible customer service 23
    • Attempting to charge for extras 15
    • Rude 11
Advanced
search
loading...
More Less

I am not very impressed with Elite my laptop was collected on the 1st Sep and i still haven't had it repaired. My deposit was taken from my bank account twice and I had to wait 14 days for an issue to be resolved by the manufacturer my communications haven't been answered and when I finally managed to talk to a advisor I was assured that it would be repaired and sent out on Monday 26th its now Tuesday and I am still waiting. Unfortunately I am... Read more

Was this review helpful? 1 0

Found this company on web and assumed that they worked on Apples behalf [THEY DONT] The service was very good in as much as we left an enquiry late on the evening and they were extremely prompt in ringing us back the next morning.We explained that I pad had been dropped and screen had cracked and needed to be replaced. They quoted us a pricewhich was accepted and they arranged for UPS to collect. UPS Collected and we tracked parcel and goods... Read more

Was this review helpful? 0 0

Horrendously shocking. Literally the only way to describe it. The only communication you get, is the initial phone call asking for you details about the repair and card number for the deposit. They take the money and you do not hear a thing. So glad I didn't send them my laptop. Seriously avoid at all costs.

Add comment

Do not use this company, they still have my tablet after repairing it after promising a quote first, the quote is almost the price of a new one. Scam.

Add comment

The worse company I ever dealt with. Charge more them value informed in first place. Damaged the phone now it's out of use. Had to buy a new phone. No answer to my complaints. The invoice amount it's not the total value I have paid. It's been a night mair since I send the mobile to repair. This company should be closed.

Add comment

I can't even believe that they are so rude! I don't know what should I do. My phone didn't recognize Sim cart since I dropped it. Everything else was working (viber, skype, internet...) I googled them before I sent my phone for repair. It has been with them for more than three weeks, today I got it back and touch screen is not working at all, it wasn't even problem when I sent it, I can't use my phone at all. It's even worse than it was,... Read more

Was this review helpful? 0 0

Wish i had read the reviews about this company before - they are clearly masterminds at deceiving their customers!! BEWARE that they have hidden tax sneakily in their quotes and they dont mention a word of it in their telephone quote either and then they whack you with a no choice £50 extra when you go to pay for VAT while they hold your phone ransom and claim they are legally able to get away with it because of a tiny asterisk and fine print in... Read more

Was this review helpful? 0 0

They are the worst consumer company i have ever dealt with took them 2 months to get back to me about a problem with my laptop. Every time i spoke to them they were rude and unhelpful. To the point that i asked to raise a complaint about the service and they became abusive to me. After this they deemed my laptop unrepairable and sent it back to me after i called several time for this to happen. I received it back without the packaging or cables... Read more

Was this review helpful? 0 0

Firstly, Spoke to Andrew, a very customer orientated and consummated professional. Booked in laptop for hard drive repair.....then spoke to Max, who was diametrically opposed to his employment and customers. Whilst talking through you, adding the occasional scarcasm comment which if there had been any wit or intellegence used, might of had a saving grace. Max, irritated me through out the conversation, which made me forget the 15 minutes I... Read more

Was this review helpful? 0 0

DO NOT USE THIS COMPANY. I sent my Samsung tablet to Elite for repair and was promised a 48 hour turnaround. The only problem with the tablet was a cracked glass screen, the LED screen underneath was ok. After numerous enquiries (phones calls, emails, web site messages) and many, many promises and excuses (usually along the lines of the tablet being in the final stages of repair) it was returned to me 3 weeks later. This was after an attempt... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Elite Phones and Computers.
Filing a new complaint about
×